Contact information
Get in touch
That address reaches a person, not a ticket queue. We answer within one business day, Monday to Friday.
What to include
If you are writing about an order, include your order number. It is in your confirmation email and at the top of your account page. It saves a round trip and gets you a real answer first time.
For anything about a subscription, you can usually sort it yourself faster than we can: the Subscriptions page in your account lets you skip a shipment, change the date, switch to a slower schedule, or cancel outright, immediately and without asking us.
What we can help with
- Orders, tracking, deliveries that have gone astray
- Anything damaged, wrong, or affected in transit
- Refunds under our 90 day promise
- Subscriptions, if the self serve options have not covered it
- Questions about ingredients, how to take a strip, or what is in a pack
If you bought from a shop
We are stocked at GNC, The Vitamin Shoppe and over 100 independent retailers. Returns on a pack bought in store are handled by that retailer under their own policy. Write to us anyway if something was wrong with the product itself. We want to know, and we will try to put it right.
Who we are
Dissolvd Strips LLC, trading as Dissolvd.
Medical questions
We cannot give medical advice, and we will not pretend otherwise. If you are wondering whether a product suits your circumstances, particularly if you are pregnant, nursing, taking medication, or managing a diagnosed condition, that is a conversation for your doctor or pharmacist rather than for us.
If you think you are having a medical emergency, call emergency services.