Shipping policy
Where we ship
We ship anywhere in the United States, including Alaska, Hawaii and US territories. We deliver to PO boxes and to APO, FPO and DPO addresses.
We do not ship internationally yet. If you are outside the US and want Dissolvd, tell us where you are. It helps us decide where to go next.
What shipping costs
Free standard shipping on every order of $75 or more.
Free on every subscription renewal, whatever the value. There is no minimum for subscribers. If you are on a subscription, you never pay shipping again.
One-time orders under $75 are charged a flat $8 for standard shipping (3 to 5 business days), or $15 for express (1 to 2 business days). You will always see the exact cost before you pay.
How quickly we get it out
We pack orders within one business day of receiving them, Monday to Friday. Orders placed at a weekend or on a public holiday go out on the next business day.
Once it leaves us, typical delivery is three to five business days for standard and one to two for express, depending on where you are. That is an estimate rather than a promise. Carriers have bad weeks, and weather and holiday periods stretch everything.
Tracking
You get a confirmation email when you order and a second email with tracking as soon as the label is created. If the tracking has not moved for a few days, that is usually a scanning gap rather than a lost package, but tell us and we will look into it.
Subscribers get a reminder email before each renewal is billed, so a shipment is never a surprise.
Subscriptions
Your renewal is prepared on your billing date and ships on the same schedule as any other order.
If a shipment is going to arrive sooner than you need it, you do not have to cancel. From the Subscriptions page in your account you can skip that delivery, push the date back, or change to a slower schedule. It takes one click and it takes effect immediately.
If you change your address, do it before your billing date. Once an order is processed we cannot redirect it.
Wrong address
We ship to the address you give us at checkout. Please check it.
If a package is returned to us because the address was wrong or incomplete, we will reship it once you confirm the correct address, and you will be charged shipping on the reship. If you notice a mistake straight away, email us immediately and we will fix it if the order has not been packed yet.
If something goes wrong
Lost. If tracking shows no movement for seven business days, or shows delivered when nothing arrived, email us with your order number. We will replace it or refund you.
Damaged. Send us a photo with your order number and we will send a replacement. You do not need to return the damaged one.
Stolen after delivery. Strictly this is between you and the carrier, but we would rather keep a customer than win an argument. Tell us what happened.
Hot weather. Our strips are a thin film, and a package sitting in a mailbox in an August heatwave can arrive in worse shape than it left. If a pack turns up affected by heat, tell us and we will replace it. This is not something you should have to absorb because of where you live.
Questions
hello@dissolvdstrips.com