Cancellation policy
Subscriptions, in plain terms
A subscription renews automatically and bills automatically until you cancel it. When you subscribe, you are authorising us to charge your saved payment method every time an order renews.
How often. You pick your schedule at checkout: every month, every 6 weeks, or every 2 months. You can change it whenever you like.
How much. The subscription price shown on the product page, plus tax. Your order confirmation restates the amount and the date of your next order. We also email you before every renewal, so a charge is never a surprise.
Shipping is free on every renewal, with no minimum.
Cancelling
You can cancel at any time, yourself, in about ten seconds.
Sign in, open Subscriptions, choose Cancel. That is the whole process. No email, no phone call, no chat window, no waiting for business hours, and nobody trying to talk you out of it.
Cancelling stops all future orders immediately. We will not bill you again.
If an order has already been processed for shipping when you cancel, that one still arrives. Our refund policy covers where you stand on it.
Things you can do instead of cancelling
Most people who want to cancel actually just have too much product. From the same Subscriptions page you can:
- Skip the next delivery
- Change the date of your next order
- Slow it down to every 6 weeks or every 2 months
- Pause for a while and pick it up later
All of these take effect immediately and none of them cost anything.
If the price changes
If we change the price of your subscription, we will email you at least 14 days before it takes effect. You can cancel before then, and the old price applies to anything billed in the meantime.
If a payment fails
We will retry over the following days and email you. If it keeps failing we may pause or cancel the subscription. We will not keep charging a card that is being declined.
Refunds
Our 90 day promise covers your first pack of any product, opened or not, with no need to send anything back. Later shipments are refundable for 30 days from delivery. Full detail is in our refund policy.
Questions
hello@dissolvdstrips.com, answered within one business day.