Refund policy
Our 30 day promise
Most people have never taken a supplement as a dissolving film before. We think that is the best part, but we know it is a leap.
So try it properly. If the format is not for you, tell us within 30 days of delivery and we will refund you. You do not need to send the pack back and you do not need an unopened box. A half used pack is exactly what we expect from someone who genuinely gave it a go.
What is covered
Every order, for 30 days. Each delivery gets its own 30 days, counted from the day it arrives.
One pack per product. If you order six of the same strip and decide it is not for you, we refund one and you keep the rest.
If you subscribe
You can cancel at any time from your account. No email, no phone call, no waiting for business hours.
- Cancelling stops all future shipments immediately. We never bill you again after you cancel
- Every shipment is refundable for 30 days from when it arrives
You can also skip a shipment, push the date back, or switch to a slower delivery schedule instead of cancelling. Most people who feel they have too much product just need a longer gap, and that takes one click.
How to start a refund
Email us from the address you ordered with, and include your order number. That is the whole process. We will confirm within one business day.
Damaged, wrong, or missing
If a pack turns up damaged, or it is not what you ordered, or it never arrives, that is on us and the windows above do not apply in the usual way. Email us with your order number and a photo if there is something to photograph. We will send a replacement or refund you, whichever you prefer.
When you get your money
Refunds go back to the original payment method within 5 to 10 business days once we approve them. How quickly it shows up after that is your bank's decision, not ours.
The small print
- Free gifts and sampler pouches included with an order are not separately refundable, though you are welcome to keep them
- We may decline repeated refund requests from the same customer or address
- This policy covers purchases made on this website only
Questions before you order are always easier than questions after. Ask us.